Refund policy

Short version: you don't pay until you're happy with the site, you can leave with a month's notice, and your rights under the Australian Consumer Law always apply.

Before your site goes live

You don't pay anything until you've approved the site. If it isn't right and we can't fix it, you walk away owing nothing, so there's nothing to refund.

Monthly plans

You can cancel at any time with a month's notice. We don't refund part-months or the notice month, and your site stays live until the notice month ends.

Yearly plans

If you cancel a yearly plan, we refund the whole months you haven't used yet, worked out at the yearly rate. For example, cancel with 5 whole months left on Sorted and we refund 5 × $41.65.

Extra changes and quoted work

Extra changes ($15 each) and quoted work are paid once they're done. If we haven't done the work with due care and skill, tell us and we'll fix it or refund you.

If something goes wrong

Under the Australian Consumer Law you're entitled to a remedy if our service fails a consumer guarantee, for example if it isn't provided with due care and skill. For a major failure, you can cancel and get a refund for the unused part of the service, or compensation for the drop in its value. Nothing in this policy limits those rights.

How to ask for a refund

Email hello@onyawebsites.com with your business name and what went wrong. We'll reply within 5 business days and pay any refund to the account you paid from.